Extensive career credentials in
management, transaction processing and operations, systems design,
technical writing, training, business development/sales & marketing.
Project management and liaison between customer and vendor to facilitate
successful implementation of a Toll Collection Smart Card Electronic
Payment System. Promotes the expertise of founding members in the
automated toll collection industry, retail sales, and consulting services
in the areas of data capture, transaction processing, software
development, database management, computer systems design, project
management, customer service center and violation processing center
support, and operations. Also responsible for developing clients’ process
flow designs, business rules, and documentation. Co-inventor of a process
patent (pending) in demand tracking using RFID and real-time reporting.
● Training Manager, Trainer
– Developed training plans and curriculum for Intelligent
Transportation System Traffic Operations CCTV and Variable
Message Signs for G4S MassHighway project.
● Technical writer of Proposals, Plans, Manuals, Engineering Specifications, Engineering Change
Notes, and Technical Journals for various clients in the toll collection, parking, and construction
● Quality Control editor for project requirements specifications.
●Performed project controls for OmniAir’s efforts to publish an Electronic Payment Systems
National Interoperability Specification (EPSNIS) including, but not limited to, schedule, budget,
test, and publication of EPSNIS results.
●Site Facilitator for a border surveillance Operations Center.
●Project manager and liaison between customer and vendor to facilitate successful implementation
of a Toll Collection Smart Card Electronic Payment System at OOCEA, Orlando, FL.
ADESTA TRANSPORTATION, INC.
January 1997 – July 2001
Director, ITS Program Development January 2001 – July 2001
Responsible for defining and
developing proposals/responses associated with the pursuit of solicited/
unsolicited business opportunities in the ITS marketplace; the
coordination/participation in trade show presentations; and presenting
company product line to customers. Directed publications and training
departments. Additional responsibilities included project management of
migration efforts of toll authority to Regional Consortium Customer
Service and Violations Processing Centers, as well as the on-going
software development effort with the customer, the VPC, and software
developers. Accountable to ensure system and lane software developers are
responsive to changing requirements.
Operations Manager March 1999 – January 2001
Directed the operations of the
Regional Consortium Violations Processing Center (VPC) – over 60,000 toll
violations per day with a staff of 93 day employees and 23 evening
employees. VPC is financing an Electronic Toll Collection (ETC) project
with total worth in excess of one-half billion dollars. Experience
includes the full scope of effort in bringing a complex, sophisticated
operation to fruition. Tenure began as a team member in the development of
the VPC design solution and operational requirements through the
establishment of automated and manual processes and procedures. Worked
with software team in the development of a unique application to automate
processing. Participated in and directed the planning and implementation
of acceptance testing with the customer, ramp up activities, staffing, and
equipment recommendation and acquisition. Provided guidance in the
development of business rules to support customer requirements. Created
and implemented operational plans and manuals.
General manager position entailed the supervision of a
management team of 6 professionals in finance, court and collections
interface, and human resources. Accountable for the accuracy and
production statistics of the operations staff, as well as data analysis
and reporting violation activities to Corporate and to a five-agency ETC
Senior Technical Publications
Manager 1998 – 1999
Managed Technical Publications,
Training, and Proposal Departments. Responsible for
inception-to-completion of new business proposals, turnover to project
management, customer design documents, training manuals, training
programs, and document version control. Managed technical writers,
production assistants, and trainers. Responsible for the timely and
accurate submittal of project deliverables including detailed software
design documents, operations/maintenance manuals, and required plans.
Managed training staff to ensure customer has complete, proficient ability
to operate system prior to transition.
Proposal Manager 1997 – 1998
Responsible for Business
Development proposal efforts and production for Intelligent Transportation
Systems (ITS) and Electronic Toll and Traffic Management (ETTM) for
transportation and toll system projects. Coordinated overall corporate
resources to ensure high quality and on-time proposal submittal. Ensured
the production of a technically compliant and responsive proposal.
Reviewed accuracy of text, graphics, cost, and schedule. Responsible for
other deliverables in support of proposal preparation and production,
including Statement of Qualifications, Certificates To Do Business,
Bonding and Insurance Certificates, and insurance and legal reviews.
Supported post-proposal submittal effort including, customer clarification
responses, oral presentations, and negotiations. Worked with a team of 10
engineering and marketing professionals.
Transportation Society of America (ITSA)
International Bridge Tunnel and Turnpike Association (IBTTA)
Management Institute – Women in PM SIG
Association of Women Business Owners (NAWBO)
Rider College, Lawrenceville,
Bachelor of Science, Business Education, Certified NJ
Business Education Comprehensive Certificate (1973)
Burlington County College, Pemberton, NJ
Systems Management and Word Processing (1981)