Toll Collection and Traffic Management Consultants
● Consulting ● Project Management ● Technical Writing ● Certified SDBE/WBE

Dean Thomas

Info Tech Professional


JAFA Technologies, Inc. May 2022– Present

Extensive career credentials in toll systems engineering services, program management, software development, personnel management, and a myraid of tolling systems, working with both tolling agencies and toll systems, working with both toll gencies and toll systems integrators.

Project Management / Business Analysis Toolset

SIPOC Charts. RACI Diagrams, Data Flow Diagrams, Entity Relationship Models, Brainstorming, SWOT Charts, Fishbone Diagrams, Five Whys, Root Cause Analysis, Swim Lane Process Map, Storyboards and Scenario Modeling, Use Case Modeling, DOE Skateholder Analysis, FMEA, Dashboards/Scorecards, Minitab Statistics, GANNT Charts, VOC, Cause & Effect Diagrams

Programming / Scripting

Java, JavaScript, NodeJS & MEAN stack, Visual Basic, C++, VB Script, VB.Net, PHP, ColdFusion, ASP.NET in VB and C#, ASP, HTML5, DHTML, XML, CSS, CGI/Perl, UNIX C-Shell and Borune Shell Scripting,VI, Pico Editor, SQL, Oracle PL/SQL

Software DevOps / Applications

IDEs/Tools - Eclipse, MS Visual Studio, SQL Explorer, SQL*Plus, TOAD, Oracle Enterprise Manager, SQL Plus

Databases - Oracle 8i - 11g, RMAN, MySQL, MS SQL Server, MS Access, Mongo

Code Management - GIT, Jenkins, Ant, IBM Rational ClearCase, AccuRev, Subversion, VSS

Operating Systems - Windows (3.1...Windows7), UNIX, LINUX, Solaris, Mac

Misc. - IBM Rational ClearQuest, ARAS Innovator PLM, TeamCenter PLM, Atlassian JIRA, UML, Fireworks, Flash Dreamweaver, SharePoint, Crystal Reports, Congos, BMC Remedy, Confluence, SAP for Utilities, Oracle Forms, Ilient SysAid

Business Tools - MS PowerPoint, MS Excel, MS Project, Visio and Open Source Equivalents, WebEx, MeetNow, Google Meetups, Skype

    Work Experience

Coduent (2015 – 2018) SR Business Systems Analyst / Transport Tolling Services

Business System Analyst supporting Conduent's Electronic Toll Collection Back Office System, Roadside Electronic Tolling System and customer web front ends. Systems used by multiple states in the US. Work included 24/7 support and issue resolution as well as full system deployment and configuration, both first-time and ongoing upgrades.

Xerox Corp. (2014-2015)
SR Business System Analyst / Managed Print Services

Business System Analyst Supporting a large suite of Windows. NET based 3 tier SaaS applications. The collection of apps are used accross the business spectrum for printer and multi-function device management and are used by Xerox personnel, external business partners and customers worldwide.

HCL America
(2012-2014) Mgr. Engineering Tools & Applications Team

Engineering Tools & Applications development and support team lead, acting in a dual role as manager of the team, as well as a PM/BA for several major convergence/transformation projects. Tools supported by the team used by Xerox product software and hardware development organizations worldwide and include both COTs and homegrown solutions. Applications and underlying databases used for change and problem management, software code management and version control.

HCL America
(2011-2012) SR Business Systems Analyst / Utility & Smart Grids

Technical consultant supporting Utility companies with their "Smart Grid" projects, specifically the integration of Siemens/eMeter's EnergyIP Meter Data Management (MDM) software platform with Advanced Metering Infrastructure (AMI) and back-end Customer Information Systems (CIS). Contracted to EMeter / Siemens Corporation as a Solutions Consultant / Engineer.

Xerox Corp. (2003-2011)
Web Applications / Databases Development

Individual contributor on, and later manager of, a tool team creating three-tiered data driven enterprise scale web based applications with separation of business rules, data and presentation layers. Created both front-end user interfaces and back-end automated systems takingadvantage of an array of both client and server-side scripting languages. Maintained design documentation to meet new and/or additional business requirements on a suite of 20+ app/dB toolsets.

Xerox Corp. (2001-2003)
3rd Level Software Support Engineer

Escalation Support Engineer for Xerox's mid-volume product line's device software and all associated print drivers. 3rd party interface applications, internal monitoring solutions etc. Became the go-to expert on the team for network accounting solutions including Equitrac and Xpert Billing and specifically resolving disparties between the 3rd party software solutions versus Xerox device embedded tracking systems. Performed all neccessary customer engagements and on-site visits dealing with both small and moderate size businesses/organizations as well as enterprise scale customers.

Xerox Corp. (1991-2001)
Mechanical Engineer and Feature Team Lead

Developed critical parameters, design and implemented several mechanical/electrical subsystems used in mid-volume product lines. Supervised multi-functional team consisting of mechanical, electrical and software engineers, technicians, key-operators, outside vendors and support groups. Recepient of eight (8) US Patients.

Bausch & Lomb
(1987 - 1991) Mechanical Engineer

Performed a wide range of responsibilities with Ray-Ban eyewear division included assignments in manufacturing, new product development and quality assurance. Spearheaded implementation and use of FMEA's on three (3) new sun-glass products.

    Education and Technical Training:

  • M.S. Information Technology (Databases, / eCommerce Concetrations) - Rochester Institute of Technology, 2001
  • B.S. Mechanical Engineering Rochester Institute of Technology
  • CBAP/BABOK Business Analyst Professional Trained Practitioner -2011
  • Lean Six Sigma Green Belt Certification-Xerox Coporation 2011
  • Digital Forensics Post Baccalaureate Certificate University of Rhode Island 2009
  • Comp TIA A+ & Network+ Certification-2009
  • Taguchi Robust Design of Experiments DOE Certified -2001