Extensive career credentials in
toll systems engineering services, program management, software development, personnel
management, and a myraid of tolling systems, working with both tolling agencies and toll
systems, working with both toll gencies and toll systems integrators.
Project Management / Business Analysis Toolset
SIPOC Charts. RACI Diagrams, Data Flow Diagrams, Entity Relationship Models,
Brainstorming, SWOT Charts, Fishbone Diagrams, Five Whys, Root Cause Analysis, Swim Lane Process Map, Storyboards and Scenario Modeling, Use
Case Modeling, DOE Skateholder Analysis, FMEA, Dashboards/Scorecards, Minitab Statistics, GANNT Charts, VOC, Cause & Effect Diagrams
Programming / Scripting
ColdFusion, ASP.NET in VB and C#, ASP, HTML5, DHTML, XML, CSS, CGI/Perl, UNIX C-Shell and Borune Shell Scripting,VI, Pico Editor, SQL, Oracle PL/SQL
Software DevOps / Applications
IDEs/Tools - Eclipse, MS Visual Studio, SQL Explorer, SQL*Plus, TOAD, Oracle Enterprise Manager, SQL Plus
Databases - Oracle 8i - 11g, RMAN, MySQL, MS SQL Server, MS Access, Mongo
Code Management - GIT, Jenkins, Ant, IBM Rational ClearCase, AccuRev, Subversion, VSS
Operating Systems - Windows (3.1...Windows7), UNIX, LINUX, Solaris, Mac
Misc. - IBM Rational ClearQuest, ARAS Innovator PLM, TeamCenter PLM, Atlassian JIRA, UML, Fireworks, Flash Dreamweaver, SharePoint,
Crystal Reports, Congos, BMC Remedy, Confluence, SAP for Utilities, Oracle Forms, Ilient SysAid
Business Tools - MS PowerPoint, MS Excel, MS Project, Visio and Open Source Equivalents, WebEx, MeetNow, Google Meetups, Skype
Coduent (2015 – 2018) SR Business Systems Analyst / Transport Tolling Services
Business System Analyst supporting Conduent's Electronic Toll Collection Back Office System,
Roadside Electronic Tolling System and customer web front ends. Systems used by multiple states in the US. Work included 24/7 support and issue resolution as well
as full system deployment and configuration, both first-time and ongoing upgrades.
Xerox Corp. (2014-2015)
SR Business System Analyst / Managed Print Services
Business System Analyst Supporting a large suite of Windows. NET based 3 tier SaaS
applications. The collection of apps are used accross the business spectrum for printer and multi-function device management and are used by Xerox personnel, external business partners and customers worldwide.
(2012-2014) Mgr. Engineering Tools & Applications Team
Engineering Tools & Applications development and support team lead, acting in a dual role as manager of the team,
as well as a PM/BA for several major convergence/transformation projects. Tools supported by the team used by Xerox product
software and hardware development organizations worldwide and include both COTs and homegrown solutions. Applications and underlying databases used for change
and problem management, software code management and version control.
(2011-2012) SR Business Systems Analyst / Utility & Smart Grids
Technical consultant supporting Utility companies with their "Smart Grid" projects, specifically the integration
of Siemens/eMeter's EnergyIP Meter Data Management (MDM) software platform with Advanced Metering Infrastructure (AMI) and back-end Customer
Information Systems (CIS). Contracted to EMeter / Siemens Corporation as a Solutions Consultant / Engineer.
Xerox Corp. (2003-2011)
Web Applications / Databases Development
Individual contributor on, and later manager of, a tool team creating three-tiered data driven enterprise
scale web based applications with separation of business rules, data and presentation layers. Created both front-end user
interfaces and back-end automated systems takingadvantage of an array of both client and server-side scripting languages. Maintained design documentation to meet new
and/or additional business requirements on a suite of 20+ app/dB toolsets.
Xerox Corp. (2001-2003)
3rd Level Software Support Engineer
Escalation Support Engineer for Xerox's mid-volume product line's device software and all associated print drivers.
3rd party interface applications, internal monitoring solutions etc. Became the go-to expert on the team for network
accounting solutions including Equitrac and Xpert Billing and specifically resolving disparties between the 3rd party software
solutions versus Xerox device embedded tracking systems. Performed all neccessary customer engagements and on-site visits dealing with both
small and moderate size businesses/organizations as well as enterprise scale customers.
Xerox Corp. (1991-2001)
Mechanical Engineer and Feature Team Lead
Developed critical parameters, design and implemented several mechanical/electrical subsystems used in mid-volume
product lines. Supervised multi-functional team consisting of mechanical, electrical and software engineers, technicians, key-operators, outside
vendors and support groups. Recepient of eight (8) US Patients.
Bausch & Lomb
(1987 - 1991) Mechanical Engineer
Performed a wide range of responsibilities with Ray-Ban eyewear division included assignments in
manufacturing, new product development and quality assurance. Spearheaded implementation and use of FMEA's on three (3) new sun-glass products.
M.S. Information Technology (Databases, / eCommerce Concetrations) - Rochester Institute of Technology, 2001
B.S. Mechanical Engineering Rochester Institute of Technology
CBAP/BABOK Business Analyst Professional Trained Practitioner -2011
Lean Six Sigma Green Belt Certification-Xerox Coporation 2011
Digital Forensics Post Baccalaureate Certificate University of Rhode Island 2009
Comp TIA A+ & Network+ Certification-2009
Taguchi Robust Design of Experiments DOE Certified -2001